Byteway Solutions Pty Ltd (“Byteway”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.
- What Information
We may collect the following types of personal information:
- Name, contact details (email, phone number, address)
- Business information (company name, job title, ABN)
- Service usage data (IP address, device type, browser type)
- Support interactions and feedback
- Payment and billing information (where applicable)
We only collect personal information that is necessary to provide our services or meet legal
obligations.
- How We Collect Information
We collect personal information through:
- Direct interactions (e.g., when you contact us, request a quote, or sign up for services)
- Third-party integrations (e.g., payment gateways, CRM platforms)
- Communications via email, phone, or social media
- How We Use Your Information
Your personal information may be used to:
- Provide and manage our services
- Respond to enquiries and support requests
- Improve our website, services, and customer experience
- Send service updates, billing notices, or promotional content (with your consent)
- Comply with legal and regulatory obligations
- Disclosure of Personal Information
We may disclose your personal information to:
- Our trusted service providers and partners (e.g., hosting, billing, support)
- Regulatory authorities, if required by law
- Third parties with your consent or as part of a business transfer
We do not sell or rent your personal information to third parties.
- Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:
- Secure servers and encrypted communications
- Access controls and authentication measures
- Regular security audits and updates
- Access and Correction
You have the right to access and correct your personal information. To make a request, please contact us at admin@byteway.com.au. We will respond within a reasonable timeframe.
- Cookies and Website Analytics
Our website may use cookies and third-party analytics tools to improve performance and user experience. You can manage cookie preferences through your browser settings.
- Overseas Disclosure
Byteway may store or process data using cloud services located outside Australia. Where this occurs, we ensure that appropriate safeguards are in place to protect your information.
- Complaints
If you believe we have breached your privacy rights, please contact us at admin@byteway.com.au.
We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
- Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.
How to contact us
If you have any questions in relation to this Privacy Policy, our management or handling of your personal information or if you would like a hardcopy of this Privacy Policy or of the credit eligibility information that we hold about you, you may contact us by:
- Phone on 1300 298 392;
- Email – admin@byteway.com.au; or
- • Writing to us at the below address:
Byteway Solutions Pty Ltd Level 1, 206 Lorimer Street, Port Melbourne, VIC 3207
Email: admin@byteway.com.au
Phone: 1300 298 392
This Privacy Policy was last updated in August 2026.