Mobile & Connectivity · Australia-Wide
Hosted PBX — A Phone System That Lives in the Cloud, Not a Cupboard
With Australia’s copper PSTN network now decommissioned, hosted PBX has become the default choice for most businesses. No on-site hardware to maintain, no PSTN dependency, and your team can take calls from anywhere.
- No lock-in contracts
- Australian-based support
- Transparent pricing
- Melbourne team
Years combined ICT experience
0
+
Google reviews — Excellent
0
System monitoring
0
/7
Provider for IT, telco & security
0
What is Hosted PBX?
Why Hosted PBX Is the Default Choice for Melbourne Businesses in 2026
Hosted PBX, also called cloud VoIP, runs your phone system from a provider’s data centre rather than a physical box on your premises. Calls travel over your internet connection, and your team can answer from a desk phone, a laptop, or a mobile app.
With PSTN and legacy ISDN no longer available in Australia, hosted PBX sidesteps the migration headache entirely, since it was never built around the old copper network to begin with. It also removes the maintenance burden of on-site hardware: no PBX box to service, no spare parts to keep in stock, and adding a new staff member is a licence change rather than a hardware order.
With PSTN and legacy ISDN no longer available in Australia, hosted PBX sidesteps the migration headache entirely, since it was never built around the old copper network to begin with. It also removes the maintenance burden of on-site hardware: no PBX box to service, no spare parts to keep in stock, and adding a new staff member is a licence change rather than a hardware order.
What Byteway's
Hosted PBX Service Covers?
A full cloud phone system, set up, ported and supported without the on-site hardware.
Full-Featured Cloud Calling
HD voice, call queues, auto-attendant, and voicemail-to-email, all managed from a web portal rather than a wiring closet.
- HD voice and call queuing
- Auto-attendant and call routing
- Voicemail-to-email included
Mobile and Softphone Access
Take business calls on a mobile app or desktop softphone, so your team isn’t tied to a desk to answer the office line.
- Business number on any device
- Softphone app for remote staff
- Seamless call handoff between devices
Number Porting and Setup
Byteway handles the migration, including porting your existing business number, so there’s no gap in incoming calls.
- Existing number ported, no downtime
- Staged rollout to avoid disruption
- Training included for your team
Why Byteway,
Not Just Another VoIP Reseller
A VoIP sign-up form is easy to find online. Getting the migration right, with your existing number and no dropped calls during the switch, is where most providers fall short.
Local team
Australian-Based Support
Melbourne-based account management that actually checks your coverage first.
Complete stack
IT + Telco Under One Roof
Your internet, phone system and IT support managed together, so call quality issues get diagnosed against the whole network.
Transparent
Clear Pricing, No Surprises
Per-user pricing that’s actually clear before you sign up, not buried in a quote PDF.
Proactive
We Catch Problems Before You Notice
Call quality and uptime monitored continuously, not just when someone complains.
Serving Melbourne
Businesses Across
Every Sector
Healthcare
Medical & allied health
Legal
Law firms & compliance
Retail
Single & multi-site
Corporate
Office & professional
Trades
Construction & field
Education
Schools & training
Hosted PBX With Byteway vs Without — or vs Competitors
| Feature / Outcome | Byteway Hosted PBX | On-Premise PBX | Legacy PSTN Line |
|---|---|---|---|
| No on-site hardware to maintain | ✓ | ✕ | ✕ |
| Works from any device, anywhere | ✓ | Limited | ✕ |
| PSTN-independent by design | ✓ | Requires SIP migration | Decommissioned |
| Scales with a licence, not hardware | ✓ | ✕ | ✕ |
| Bundled with internet and IT support | ✓ | Varies | ✕ |
| Transparent per-user pricing | ✓ | Varies | N/A |
Getting Started With Byteway Hosted PBX Is Simple
Step 01
Free Assessment
We review your current phone setup and call volume.
Step 02
Design & Quote
A per-user quote and migration plan, including number porting.
Step 03
Implementation
Staged rollout with your existing number ported, minimal disruption.
Step 04
Ongoing Support
Monitoring and a local team for changes, additions or issues.
5.0
Based on 66 reviews
powered by
Sheba Alphonse
3 weeks ago
Great service with a reliable connection. The internet is fast and stable, and the customer support team has always been helpful when needed. Vivian and team have helped me more than once.
All the best team Byteway
All the best team Byteway
Bakeryhill M
1 month ago
Nice service.
Keilor Road Denture Clinic
1 month ago
“ Byteway are a very efficient company to deal with, the staff are always very helpful and solve our problems in a very short time. I would recommend Byteway to anyone looking for a phone, internet and computer service
Janine
Janine
Hamilton Lonsdale
1 month ago
Friendly staff and very good service!
Harpreet Brar
1 month ago
Great service.. no hidden fees
Jonathan Dudley
4 months ago
Vivian and the team are fantastic to deal with.
All of the mobile phones & plans in our family business have been handled by byteway for the past few years now.
Vivan has only ever been promt, informative, and extremely willing to help.
Customer service like this is hard to find these days. Would highly recommend these guys!
All of the mobile phones & plans in our family business have been handled by byteway for the past few years now.
Vivan has only ever been promt, informative, and extremely willing to help.
Customer service like this is hard to find these days. Would highly recommend these guys!
Kerpal Singh
4 months ago
Amazing service. Prompt responses always when needed. Our telephones and internet have worked seamlessly.
Sumegh Khanna
5 months ago
Vivian and his team is very efficient and professional. They got our NBN and home internet sorted within days of moving in. Thanks again guys, I will be using your services in future as well. Cheers
James Mann & Assoc
1 year ago
Incredibly helpful and quick with the installation of our new phone system. Less than a week from quotation being issued to installation being completed. Very happy with the follow-up service and no hesitation in recommending them to other consumers.
Ahsan Qureshi
3 years ago
I can't say enough good things about [Service Provider's Name]! Their service is absolutely outstanding.
From the moment I reached out for assistance, they were responsive, professional, and incredibly helpful. The team went above and beyond to address my needs and provide a solution that exceeded my expectations.
The quality of their work is exceptional, and the results speak for themselves. I was thoroughly impressed with their attention to detail and commitment to customer satisfaction.
I highly recommend Byteway to anyone seeking top-notch service. They are reliable, trustworthy, and truly dedicated to their customers. Thank you for your excellent service!
From the moment I reached out for assistance, they were responsive, professional, and incredibly helpful. The team went above and beyond to address my needs and provide a solution that exceeded my expectations.
The quality of their work is exceptional, and the results speak for themselves. I was thoroughly impressed with their attention to detail and commitment to customer satisfaction.
I highly recommend Byteway to anyone seeking top-notch service. They are reliable, trustworthy, and truly dedicated to their customers. Thank you for your excellent service!
Trusted by Australian Businesses
★★★★★
57 Google reviews
Excellent · Google
Frequently Asked Questions About Hosted PBX / Cloud VoIP
01
What is hosted PBX and how does it work?
Hosted PBX runs your phone system from a provider’s cloud infrastructure rather than hardware on your premises. Calls travel over your internet connection, and staff can answer from desk phones, mobile apps, or a laptop softphone.
02
How much does hosted PBX cost per user?
Pricing is typically charged per user per month and depends on which calling features are included. Byteway provides a fixed quote once we know your team size and feature needs.
03
Can I keep my existing business phone number?
Yes. Byteway ports your existing number as part of the migration, so incoming calls continue without interruption.
04
Is hosted PBX affected by the PSTN shutdown in Australia?
No, and that’s part of its appeal. Hosted PBX runs over your internet connection already, so it was never dependent on the copper PSTN network Telstra has now decommissioned.
05
What happens to my calls if the internet goes down?
Hosted PBX depends on your internet connection, so an outage affects calling. Byteway can configure mobile failover or automatic call forwarding so your business remains reachable until connectivity is restored.
06
Should I choose hosted PBX or on-premise?
Hosted PBX suits most businesses with lower upfront costs, no hardware maintenance, and the flexibility to work from anywhere. On-premise systems still make sense for organisations with strict data residency requirements or an existing hardware investment. See our On-Premise Phone System page for the full comparison.
Ready to Simplify Your Business Mobile Fleet? Book a Free Assessment.
We’ll review your current spend, coverage and device setup, and show you where a managed plan actually saves money.15 minutes tells us whether your current setup is holding your business back and what a properly sized business connection would cost.
- Free assessment
- no obligation
- Quote within 48 hours
- No lock-in contracts
- Australian-based team