Mobile & Connectivity · Australia-Wide
Hosted PBX- A Phone System That Lives in the Cloud, Not a Cupboard
With Australia’s copper PSTN network now decommissioned, hosted PBX has become the default choice for most businesses. No on-site hardware to maintain, no PSTN dependency, and your team can take calls from anywhere.
- No lock-in contracts
- Australian-based support
- Transparent pricing
- Melbourne team
What is Hosted PBX?
Why Hosted PBX Is the Default Choice for Melbourne Businesses in 2026
Hosted PBX, also called cloud VoIP, runs your phone system from a provider’s data centre rather than a physical box on your premises. Calls travel over your internet connection, and your team can answer from a desk phone, a laptop, or a mobile app.
With PSTN and legacy ISDN no longer available in Australia, hosted PBX sidesteps the migration headache entirely, since it was never built around the old copper network to begin with. It also removes the maintenance burden of on-site hardware: no PBX box to service, no spare parts to keep in stock, and adding a new staff member is a licence change rather than a hardware order.
What Byteway's
Hosted PBX Service Covers?
A full cloud phone system, set up, ported and supported without the on-site hardware.
Full-Featured Cloud Calling
HD voice, call queues, auto-attendant, and voicemail-to-email, all managed from a web portal rather than a wiring closet.
- HD voice and call queuing
- Auto-attendant and call routing
- Voicemail-to-email included
Mobile and Softphone Access
Take business calls on a mobile app or desktop softphone, so your team isn’t tied to a desk to answer the office line.
- Business number on compatible devices
- Softphone app for remote staff
- Seamless call handoff between devices
Number Porting and Setup
Byteway handles the migration, including porting your existing business number, so there’s no gap in incoming calls.
- Existing number ported
- Staged rollout to avoid disruption
- Training included for your team
Integrated Video Conferencing
Video meetings built into the same platform as your phone system — no separate app or extra login for your team to manage.
- HD video calls and screen sharing
- Auto-attendant and call routing
- Voicemail-to-email included
Why Byteway,
Not Just Another VoIP Reseller
A VoIP sign-up form is easy to find online. Getting the migration right, with your existing number and no dropped calls during the switch, is where most providers fall short.
Local team
Australian-Based Support
Complete stack
IT + Telco Under One Roof
Transparent
Clear Pricing, No Surprises
Proactive
We Catch Problems Before You Notice
Call quality and uptime monitored continuously, not just when someone complains.
Serving Melbourne
Businesses Across
Every Sector
Hosted PBX With Byteway vs Without or vs Competitors
| Feature / Outcome | Byteway Hosted PBX | On-Premise PBX | Legacy PSTN Line |
|---|---|---|---|
| No on-site hardware to maintain | ✓ | ✕ | ✕ |
| Works from any device, anywhere | ✓ | Limited | ✕ |
| PSTN-independent by design | ✓ | Requires SIP migration | Decommissioned |
| Scales with a licence, not hardware | ✓ | ✕ | ✕ |
| Bundled with internet and IT support | ✓ | Varies | ✕ |
| Transparent per-user pricing | ✓ | Varies | N/A |
Getting Started With Byteway Hosted PBX Is Simple
All the best team Byteway
Janine
All of the mobile phones & plans in our family business have been handled by byteway for the past few years now.
Vivan has only ever been promt, informative, and extremely willing to help.
Customer service like this is hard to find these days. Would highly recommend these guys!
From the moment I reached out for assistance, they were responsive, professional, and incredibly helpful. The team went above and beyond to address my needs and provide a solution that exceeded my expectations.
The quality of their work is exceptional, and the results speak for themselves. I was thoroughly impressed with their attention to detail and commitment to customer satisfaction.
I highly recommend Byteway to anyone seeking top-notch service. They are reliable, trustworthy, and truly dedicated to their customers. Thank you for your excellent service!
Trusted by Australian Businesses
Frequently Asked Questions About Hosted PBX / Cloud VoIP
What is hosted PBX and how does it work?
Hosted PBX runs your phone system from a provider’s cloud infrastructure rather than hardware on your premises. Calls travel over your internet connection, and staff can answer from desk phones, mobile apps, or a laptop softphone.
How much does hosted PBX cost per user?
Pricing is typically charged per user per month and depends on which calling features are included. Byteway provides a fixed quote once we know your team size and feature needs.
Can I keep my existing business phone number?
Yes. Byteway ports your existing number as part of the migration, so incoming calls continue without interruption.
Is hosted PBX affected by the PSTN shutdown in Australia?
No, and that’s part of its appeal. Hosted PBX runs over your internet connection already, so it was never dependent on the copper PSTN network Telstra has now decommissioned.
What happens to my calls if the internet goes down?
Hosted PBX depends on your internet connection, so an outage affects calling. Byteway can configure mobile failover or automatic call forwarding so your business remains reachable until connectivity is restored.
Should I choose hosted PBX or on-premise?
Hosted PBX suits most businesses with lower upfront costs, no hardware maintenance, and the flexibility to work from anywhere. On-premise systems still make sense for organisations with strict data residency requirements or an existing hardware investment. See our On-Premise Phone System page for the full comparison.
Does hosted PBX include video conferencing?
Yes. Byteway's hosted PBX includes integrated video conferencing alongside your regular calling features, so your team can host HD video meetings and screen shares without a separate video conferencing subscription.
Ready to Simplify Your Business Mobile Fleet? Talk to Our Team
- Free audit
- No obligation
- Quote within 48 hours
- No lock-in contracts
- Australian-based team