Byteway presents

Privacy Policy

Byteway Solutions Pty Ltd (“Byteway”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

What Information

1. Personal Information We Collect

We may collect the following types of personal information:

Name, contact details (email, phone number, address)
Business information (company name, job title, ABN)
Service usage data (IP address, device type, browser type)
Support interactions and feedback
Payment and billing information (where applicable)

We only collect personal information that is necessary to provide our services or meet legal obligations.

2. How We Collect Information

We collect personal information through:

Direct interactions (e.g., when you contact us, request a quote, or sign up for services)
Third-party integrations (e.g., payment gateways, CRM platforms)
Communications via email, phone, or social media

3. How We Use Your Information

Your personal information may be used to:

Provide and manage our services
Respond to enquiries and support requests
Improve our website, services, and customer experience
Send service updates, billing notices, or promotional content (with your consent)
Comply with legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

Our trusted service providers and partners (e.g., hosting, billing, support)
Regulatory authorities, if required by law
Third parties with your consent or as part of a business transfer

We do not sell or rent your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

Secure servers and encrypted communications
Access controls and authentication measures
Regular security audits and updates

6. Access and Correction

You have the right to access and correct your personal information. To make a request, please contact us at admin@byteway.com.au. We will respond within a reasonable timeframe.

7. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools to improve performance and user experience. You can manage cookie preferences through your browser settings.

8. Overseas Disclosure

Byteway may store or process data using cloud services located outside Australia. Where this occurs, we ensure that appropriate safeguards are in place to protect your information.

9. Complaints

If you believe we have breached your privacy rights, please contact us at admin@byteway.com.au. We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.

How to Contact Us

If you have any questions in relation to this Privacy Policy, our management or handling of your personal information or if you would like a hardcopy of this Privacy Policy or of the credit eligibility information that we hold about you, you may contact us by:

Phone on 1300 298 392;
Email – admin@byteway.com.au; or
Writing to us at the below address:

Byteway Solutions Pty Ltd
Level 1, 206 Lorimer Street, Port Melbourne, VIC 3207
Email: admin@byteway.com.au
Phone: 1300 298 392

This Privacy Policy was last updated in August 2026.

Complaints Handling Policy

We pride ourselves on delivering a world-class customer service experience, but we also understand that mistakes can happen. You have the right to make a complaint if you are dissatisfied with our services or the way we’ve handled your enquiry. If you haven’t received the support you expected, we encourage you to let us know so we can make it right. If it’s unclear whether you wish to lodge a formal complaint, we will clarify this with you. We do not charge any fees for handling complaints, and we will acknowledge receipt of your complaint as soon as it is received.

Financial Hardship Policy

In applying its Financial Hardship Policy, Byteway applies the definition of ‘Financial Hardship’ as outlined in the Telecommunications Consumer Protections Code (TCP Code), which defines it as: (a) A Customer is unable to discharge the financial obligations owed by the Customer under their Customer Contract or otherwise discharge the financial obligations owed by the Customer to a Supplier, due to illness, unemployment, being the victim of domestic or family violence, or other reasonable cause; and (b) The Customer believes that they are able to discharge those obligations if the relevant payment arrangements or other arrangements relating to the supply of Telecommunications Products by the Supplier to the Customer are changed. To consider your request under this policy, Byteway requires sufficient evidence that you are experiencing financial hardship, in accordance with the definition provided in the TCP Code. The decision of whether you are experiencing financial hardship for the purpose of this policy will be made by Byteway, in our sole discretion. We may make certain options available to assist with the management of your financial hardship, such as spend controls or restriction of service.

Standard Form Of Agreement

Fair Use Policy

This Fair Use Policy applies to all services purchased from Byteway Solutions Pty Ltd. It should be read in conjunction with our Standard Form of Agreement (SFOA).

Business Internet

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Phone Systems

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Compliance & GRC

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