A good and efficient communication system is critical for success in today’s fast-paced business environment. A cloud PBX (Private Branch Exchange) solution that is flexible and cost-effective is used to manage your business communications effectively.
In this blog, we shall discuss the top 10 hosted cloud PBX providers in Australia to help you make a more informed decision.
List of Top 10 Best Hosted Cloud PBX Providers for Businesses in Australia
Finally, let’s begin with our list List of the Top 10 Best Hosted Cloud PBX Providers for Businesses in Australia
1. ByteWay
ByteWay is a leading provider of hosted cloud PBX services in Australia. It boasts a strong lineup of features designed to simplify business communications and work processes in general.
Keen Feature Highlights:
- Advanced Call Management: It helps you take your business processes a step higher with call routing, call forwarding, voicemail, and call recording.
- Unified Communications: It brings together voice, video, and messaging into one platform for efficient teamwork.
- Scalability: Adapt easily to your changing needs through scalable solutions.
- Advanced Security: Protect sensitive business communications by securing it with advanced measures.
- Business Apps Compatibility: Integrate with popular business apps like CRM, ERP, and support desk systems.
- Solutions Customization: Tailor your cloud PBX solution according to your particular needs in a business.
- Support at All Times: Real experts are there to assist you anytime.
ByteWay comes as a trusted provider to all sizes of businesses through continued innovation and the guarantee of customer satisfaction. With a very user-friendly interface and offering dependable performance, managing all communications becomes easy while at the same time improving team collaboration.
2. Vonage
The offers of Vonage include a broad cloud PBX solution such as an advanced call routing feature that enables you to define your call flow based on the needs of your business. It also has a voicemail-to-email feature where you receive voicemail transcriptions directly to your email, you can also make and receive calls from anywhere, anytime.
3. RingCentral
RingCentral is a unified communications solution product and platform, which contains cloud PBX capabilities that allow for calls to be made and received from anywhere, on any device. You can also experience teamwork in real time and host live meetings and webinars with up to 100 participants.
4. Nextiva
It offers a complete cloud solution that includes the following features:
- Cloud PBX: You can initiate or receive calls from anywhere, on any device.
- Video conferencing: You can hold virtual meetings and webinars with up to 250 attendees through video conferencing.
- Messaging: Work in real-time with your team.
There is a built-in CRM integration that enables simple linking to your CRM for the advancement of sales and customer service.
5. 8×8
8×8 offers a unified communications platform that includes: Cloud PBX where you can make or receive calls from anywhere, on any device. Host meetings and webinars with up to 100 participants, collaborate with your team in real-time, and also improve customer service with advanced contact center features.
6. Zoom
While largely popular for video conferencing, Zoom also offers its customers cloud PBX features. These include:
- Cloud PBX: Call and receive calls anytime on any device. For instance, it allows people to have a video conferencing meeting and a webinar of up to 1000 participants.
- Messaging: Collaboration by team members in real-time.
- Platform integration for the phone system: It integrates your existing phone system to Zoom’s cloud PBX.
7. Dialpad
Dialpad offers a cloud-based communication platform that includes, an AI-powered voice that can transcribe calls and analyze customer interactions and video conferencing features where you can also collaborate with your team in real-time. Lastly, it is a mobile app therefore, you can stay connected on the go.
8. Phone.com
Phone.com is a simple and affordable cloud PBX solution that includes features like call forwarding where you can route calls to any number, including mobile phones. You can receive your voicemail transcriptions directly through your email. It also has a video receptionist who will answer calls and sort them to the right person.
9. Grasshopper
This is a virtual phone system that offers: multiple phone numbers which means that you can have separate numbers for different departments or team members. You can also easily route calls to any number and receive voicemail transcriptions directly to your email.
10. Ooma Office
Ooma Office offers a cloud-based phone system that includes features like call routing, voicemail-to-email features, and integration with popular business apps.
Summary
Here is the summary of the blog titled “Top 10 Best Hosted Cloud PBX Providers for Businesses in Australia“
- ByteWay
- Vonage
- RingCentral
- Nextiva
- 8×8
- Zoom
- Dialpad
- Phone.com
- Grasshopper
- Ooma Office
Conclusion
Evaluating business needs with top providers is crucial. Like any other business decision, a careful evaluation of your requirements and the providers mentioned in this blog will enable you to choose the best hosted cloud PBX option, enhancing your communications and driving business success.
ByteWay emerges as one of the top choices for business in Australia with its rich feature set, security robustness, and top-notch customer support. However, the optimal provider of your needs will depend on individual needs. Bear in mind your budget and requirements for scalability and integrating capabilities.
FAQs
Q. What is a hosted cloud PBX?
Ans. A hosted Cloud PBX refers to a form of a cloud-based PBX where all the phone-related activities are hosted on the cloud and the corporate sits there to access the advanced communication features, including call routing, voicemail, and video conferencing among others.
Q. How does a Hosted Cloud PBX work?
Ans. A hosted Cloud PBX system works by converting traditional phone lines into digital signals, which are then transmitted over the internet. This allows companies to use any internet-enabled devices, computers, smartphones, and IP phones to make calls and receive calls.
Q. What are the benefits of a Hosted Cloud PBX?
Ans. The benefits to be derived from the use of a Hosted Cloud PBX are:
1. Cost Effectiveness: Scales down to bills on the telephones and eliminates hardware on-premise.
2. Flexibility: You can access your phone system anywhere in the world with an internet connection.
3. Improved Productivity: Streamline communication within your team by improving the real-time experience.
Q. Is a Hosted Cloud PBX secure?
Ans. Reputable cloud PBX providers take security seriously, encryption and firewalls, and periodic security audits to secure your business communications.
Q. How do I choose a good Hosted Cloud PBX provider?
Ans. Provider should have most of the features you require, including call routing, voicemail, video conferencing, and integration capabilities.
Q. Do I have to integrate my existing phone system with Hosted Cloud PBX?
Ans. Yes, nearly all the cloud PBX suppliers provide integration so you can easily connect your existing phone system to this solution in the cloud.
Q. How long would it take to set up the average Hosted Cloud PBX?
Ans. Cloud PBX setup time varies with your needs as well as with the provider’s process. Most providers, however, can get you up and running in just a matter of days.
Q. Do I need special hardware for a Hosted Cloud PBX?
Ans. You will need web-enabled phones and other devices, like IP phones, softphones, or even mobile applications, to access a cloud PBX. some providers may also offer physical adapters for standard phones.
